English
English
WEBVTT Kind: captions; Language: en
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University of Jyväskylä Digital Services
welcomes new staffmembers and affiliates.
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Voice: Pekka Kinnunen, working at
Digital Services HelpJYU Service Desk.
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Most important channel to Digital Services
is the HelpJYU web page.
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https://help.jyu.fi
Change the language to English
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and from that page you'll find
forms to order services,
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guides how to use services and
a form to report problems or incidents.
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If you need help, log in and fill
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Get help with an IT issue -form.
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Log in with JYU credentials if possible
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and if not possible,
log in with HelpJYU credentials.
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You can fill the IT issue form without login
but then the e-mail address you give
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will be registered as your HelpJYU username
and you need to set a password for the HelpJYU
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Please log in with your JYU username
and JYU password, if possible.
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You can reach us over phone in number
+358 29 441 8030
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Weekdays from 9:00 AM to 3:00 PM
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Service Desk is located in the third floor
of Library Building, Lähde
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Room, SemB 315 and Service Desk is open
weekdays from 10:00 AM to 2:00 PM.
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Identification and registration
for JYU username.
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When your data is entered into
the Human Resources system,
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if you do not have Finnish Social Security Number,
you are considered coming from abroad
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and the system automatically sends you an e-mail
with a link to Electronic identification.
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Successful Electronic identification
leads to registration
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where you choose your JYU username
and set your JYU password.
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If you are not successful with Electronic
identification, make sure you have
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read and tried to fix the common reasons
for unsuccessful identification.
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If still not successful, either send an
e-mail to identification@jyu.fi
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and request an online identification video call
or come visit HelpJYU Service Desk
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at library building Lähde,
the third floor, room SemB 315.
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And please bring your ID, for
example your passport with you.
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Your user account is managed at
OMA Personal Information Management -service.
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I recommend using URL
https://sso.jyu.fi
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where we will gather logins for
various online services.
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You can reach personal information management
also with address https://account.jyu.fi
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I assume Human Resources has written you
and your work contract in and
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you have already registered and you have
your JYU username and JYU password.
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If you have Finnish Social Security Number
and Finnish net bank authentication
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or Finnish mobile operator MobileID, both web pages
https://sso.jyu.fi , https://account.jyu.fi
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there is link Register that you can
use to register, and link Forgot your password?
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that you can use if you forgot
either your password or username.
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If you do not have Finnish Social Security Number
or MobileID
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or net bank authentication, you need to
contact JYU Digital Services Service Desk
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in case you forget your
JYU username or JYU password.
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If you have not been able to register with
either Electronic identification
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or with Finnish online authentication, please contact
the Digital Services Service Desk,
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preferably via webpage https://help.jyu.fi
or visiting us at SemB 315.
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Please let Digital Services and
Human Resources department know,
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if you have not had Finnish
Social Security number and
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you apply and get one, we need to
update your data when you do.
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Username is set when registering
for the first time.
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If you register JYU again, the
old username is activated again.
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Username is automatically created
from letters or syllables of your name.
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Username must be unique.
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If default combinations are not
available, system automatically
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adds other letters into username
until unique username is formed.
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In this presentation I'll use
emeedeem as an example username.
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Username will stay the same
even if your name changes.
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If later registration accidentally
creates different username for you,
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please contact Service Desk.
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You need all your data
under one single username.
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Please log in Personal Information Management
https://account.jyu.fi
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or https://sso.jyu.fi
and check every page in there.
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Update your contact information in
'Personal info'.
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Make sure you have default e-mail set for
your affiliations at 'User account and e-mail'.
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You can check your affiliation
start date, end date
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and grace period time at
'Affiliations'
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Change your password at 'Change password'.
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Activate and deactivate your services
as needed at 'Services'.
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Resetting your JYU Multi-Factor Authentication
can be done at 'MFA' if you have
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Finnish online authentication from Finnish
net bank or mobile operator.
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If you do not have Finnish online authentication,
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please contact Service Desk if
you need your MFA to be reset.
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Here is an example of a passphrase
with over 20 characters.
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Long enough to be slow to crack.
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Remember your password by heart.
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At campus, our keyboards
are Finnish keyboard layout.
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Look at keyboard and make a password that
is easy to type with the Finnish keyboard
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and also easy to type with your own
smartphone touch keyboard.
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Remember, do not tell your password
to anyone else.
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Keep your contact information up
to date in OMA Page Personal info
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personal e-mail, phone and home address.
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Please note that your personal e-mail
address is an address we can reach you
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if there is a problem
with using your work e-mail.
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Do not save your work address as personal e-mail
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User account and e-mail -page.
You'll see your username and when was the last time
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you changed your password.
Here you activate your work e-mail long alias.
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Your JYU work e-mail is
firstname.initial.surname@jyu.fi
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and there's also short address
username@jyu.fi
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Both full name long address and
short username address are alias
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that are directed into the mailbox
username@jyu.fi
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e-mail sent to all your aliases
will arrive into the same inbox.
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For students, username@jyu.fi
does not receive e-mail.
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For staffmembers and stafflike users, it is functional.
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You log in your work e-mail at
https://outlook.jyu.fi
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with your Microsoft JYU account,
username@jyu.fi and your JYU password.
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You log in with your Microsoft
account like emeedeem@jyu.fi
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Your login is secured with Multi-Factor
Authentication using Microsoft Authenticator.
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Look in https://help.jyu.fi
for guide how to deploy 'MFA'.
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If you did choose default e-mail address
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for your visitor status before your work begun.
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Go to Personal information management,
User account and e-mail -page and
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check and choose now your default
address for your staff affiliation.
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If you are normal doctoral student
without a work contract and
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you want to apply your department for staff
e-mail, please contact HelpJYU Service Desk.
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As staff member or as stafflike visitor.
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You need to use Cisco Anyconnect Secure
Mobility client to connect staff VPN.
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You log in with your JYU username
and your JYU password
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and word 'push' as your second password
or you can optionally get a changing
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6-digit code from DUO Mobile to
use as second password.
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Cisco Anyconnect Secure Mobility client
is pre-installed in your JYU laptop.
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You can install it into
your personal computer.
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Search https://help.jyu.fi guides
with abbreviation 'VPN'.
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DUO Mobile can be found from
your work phone work applications.
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You can install it into your personal
phone. Search https://help.jyu.fi
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for guides with word 'DUO'
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Please visit New staff guide at
https://r.jyu.fi/new-staff
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Remember https://help.jyu.fi
for guide articles
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and contacting Digital Services
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On behalf of University of Jyväskylä Digital Services,
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All new staffmembers and affiliates: Welcome.
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