5.5 Intercultural competence in mediation (pdf link)


Janne Laukkala from the University of Jyväskylä has studied intercultural conflicts and intercultural competence in the mediation process. Please read his article and compare it to what you learned earlier. What are the special characteristics of a interculturally competent mediator?

Janne Laukkala

Culture and Conflict Resolution: Intercultural Competence in Mediation