WEBVTT 00:01.000 --> 00:05.000 In this video you will learn how to place a request on a book that is on loan 00:06.000 --> 00:12.000 The book you need is called Research Essentials 00:17.000 --> 00:22.000 Click on the title to see the availability in more detail 00:25.000 --> 00:31.000 The only copy is currently on loan. To place a request you must log in 00:32.000 --> 00:39.000 A university student can log in using HAKA-login: put in your user name and password 00:45.000 --> 00:51.000 Click on the ”Place a Request”-button. You can only place requests on books that have no copies available for home loans 00:52.000 --> 00:57.000 If a home loan copy is available, the button will not show up 00:58.500 --> 01:04.500 If needed you can change the pick-up location and the date after which you no longer need the book 01:05.000 --> 01:12.000 If you reserve online, you agree to pick up the reserved books from the self-service shelf, where you find them under your name 01:13.000 --> 01:17.000 Finish by clicking “Submit Request” 01:18.000 --> 01:21.000 You will be notified of a succesful request 01:22.000 --> 01:31.000 If the request is unsuccessful, you will also be notified and given a reason. You can for example be suspended because of unpaid fines 01:33.000 --> 01:45.000 You can check your position in the request queue by going to “Your account” and opening the “Holds and Recalls” –tab 01:51.000 --> 01:54.000 When the book is available for pick up, you will receive an email 01:55.000 --> 01:59.000 You can pick up the book from the self-service shelf during opening hours 02:00.000 --> 02:04.000 Remember to loan the book you have picked-up using the self-service loan station 02:05.000 --> 02:08.000 If you no longer need a book, it is polite to cancel your request 02:09.000 --> 02:14.000 Choose the book or books and click “Cancel Selected Holds”