Janne Laukkala from the University of Jyväskylä has studied intercultural conflicts and intercultural competence in the mediation process. Please read his article and compare it to what you learned earlier. What are the special characteristics of a interculturally competent mediator?
Janne Laukkala
Culture and Conflict Resolution: Intercultural Competence in Mediation
Guidelines for writing the assignments
Theme 1: WHAT IS INTERCULTURAL COMMUNICATION?
1.1 Historic Overview of Intercultural Communication
1.2 The Interdisciplinary Field of Intercultural Communication
1.3 The Academic Field of Intercultural Communication
1.4 Studying Culture and Communication
1.4.1 Various Definitions of Culture (video)
1.4.2 "Culture" in the Field of Intercultural Communication (pdf links)
Theme 1 Assignments
Theme 2: IDENTITY, STEREOTYPES AND COMMUNICATION
2.1 Identity
2.1.1 Plurality of Identity
2.1.2 Properties of Cultural Identity
2.1.3 Social and Cultural Identities
2.1.4 Language and Culture
2.2 Stereotypes (pdf link)
2.3 Verbal and Nonverbal Communication
2.3.1 Verbal Communication
- Low and high context communication processing
- Communication styles
- Cultural speaking rules
- Politeness
- Perception, interpretation and evaluation
2.3.2 Nonverbal Communication
- Time
- Proxemics, kinesics, and artifacts
Theme 2 Assignments
Theme 3: CULTURAL VALUES AND COMMUNICATION
3.1 Why Studies of Values?
3.2 Cross-cultural Studies
3.2.1 Parsons & Shils + Kluckhohn & Strodtbeck
- Relationship to nature (video)
- Time orientation (video)
- Personal space (video)
- Different patterns of communication (video)
- Attitudes to arguments (video)
3.2.2 Hofstede + Trompenaars + Schwartz
- Individualism and collectivism
- Hierarchy and power distance
3.3 Intercultural Studies
3.4 Cross-cultural or Intercultural Studies?
Theme 3 Assignments
Theme 4: INTERCULTURAL ENCOUNTERS AND ADAPTATION
4.1 Encounters and Emotions (video)
4.2 Culture shock
4.3 Intercultural Adaptation
4.3.1 U-curve
4.3.2 Adaptation Curves and Examples (video)
4.3.3 The Stress-Adaptation-Growth Process
4.4 Expatriate assignment cycle (pdf link)
Theme 4 Assignments
Theme 5: INTERCULTURAL COMPETENCE
5.1 What is Intercultural Competence?
5.2 What is an Interculturally Competent Person Like?
5.3 Can Intercultural Competence be Learned? Or Taught? Or Measured?
5.4 Milton Bennett's Developmental Model of Intercultural Sensitivity
5.4.1 Bennett: The Three Principles of Intercultural Sensitivity (video)
5.4.2 Bennett: Introduction to Intercultural Sensitivity (video)
5.4.3 DMIS: Denial (video)
5.4.4 DMIS: Defense (video)
5.4.5 DMIS: Minimization (video)
5.4.6 DMIS: Acceptance, Adaptation and Integration (video)
5.4.7 Bennett: Measurement of Intercultural Sensitivity (video)
5.5 Intercultural competence in mediation (pdf link)
Theme 5 and Final Assignments
REFERENCES
Authors: Prof. Liisa Salo-Lee
Authors: Sini Konivuori
Authors: Irmeli Luoma
Authors: Janne Laukkala
